Zepto, a rising star in the quick commerce sector, has announced a new feature that allows customers to exchange or return select products within just 10 minutes of delivery. This speedy return and exchange policy is designed to enhance convenience and meet growing consumer demand for fast, flexible service. The feature is available for certain product categories, offering an ultra-quick solution for those who want to resolve issues immediately after receiving their order.
The update is part of Zepto’s broader efforts to improve customer satisfaction and streamline the e-commerce experience. According to the company’s terms of use, customers can now inspect their items upon delivery and initiate a return or exchange request on the platform within the 10-minute window, provided they submit the required proof, such as photographs or other relevant information. This policy gives consumers the confidence to make purchases knowing they can act quickly if the product doesn’t meet their expectations.
In addition to the 10-minute exchange and return option, Zepto is also offering a more traditional three-day return window for select products. This dual approach ensures that customers have the flexibility to choose between immediate resolution or a more extended period to evaluate their purchases. By rolling out these customer-friendly policies, Zepto aims to solidify its position as a leader in the fast-growing quick commerce space.
(The story will be updated soon)
