With the use of large datasets from the internet, artificial intelligence (AI) chatbots like ChatGPT are being taught to replicate human-like exchanges.
Even though they can give the statistically most likely answer to a question, their answers are not based on understanding the context or the truth of the information given.
Chatbots may even admit that they don’t know everything and can’t always give complete answers.
A “conversational interface” is how ChatGPT and other chatbots with generative AI tell users what they think in response.
Even though chatbots can’t think, grasp, or understand like humans, this interface uses context signals and creative strategies to keep the conversation going.
The chatbots are programmed to use human-like rhetorical tactics to look trustworthy, knowledgeable, and intelligent beyond their limits.
This, however, may lead to two issues: the wrong output and individuals thinking the output is right.
On the one hand, the chatbots may generate wrong replies, yet the conversational interface treats them as confidently as it does right ones.
People, on the other hand, prefer to respond to chatbots as if they were having a real conversation, despite the fact that the chatbots have no knowledge or comprehension.
This disparity might provide an inaccurate perception of the chatbots’ skills and dependability.
The problem with AI ChatGPT and conversational interfaces is made worse by the fact that they might mix real and fake data. This is called “AI hallucination” by computer scientists.
ChatGPT may, for example, present a biography of a popular individual that contains both real and fraudulent material or quote credible scientific references for works that were never created.
As a consequence, ChatGPT developers must manage user expectations and guarantee that users do not accept everything the machine says.
They should be honest about what the chatbots can do and what they can’t, and they shouldn’t use conversational interfaces, which could give a false idea of what the chatbots can do.
It is critical that people realise that ChatGPT is not a substitute for human knowledge and comprehension.