Early adopters of Apple’s latest mixed-reality headset, the Apple Vision Pro, are grappling with passcode-related issues, turning what should be a seamless experience into a headache. According to Bloomberg’s seasoned tech journalist Mark Gurman, forgetting the passcode for the device can prove to be a significant problem, necessitating a trip to the nearest Apple Store or resorting to shipping it to Apple Customer Support for resolution.
Adding to the complexity, users are also encountering challenges in setting up the new Optic ID biometric system, a feature akin to Face ID or Touch ID, but with a twist—it scans the user’s eyes instead of their face or fingerprint.
The crux of the problem lies in the potential consequences of mistyping the passcode. If users enter it incorrectly multiple times, it can result in the device being disabled. Even after a cooldown period, repeated failed attempts can render the device unusable, prompting users to send it back to Apple for a reset, inevitably leading to the loss of all data stored on the device.
What sets this issue apart is its exclusivity to the Apple Vision Pro. Unlike other Apple products like the Apple Watch, which boast more lenient passcode systems, the first-generation mixed-reality headset presents a unique set of challenges. Given that the Vision Pro marks Apple’s inaugural venture into a new product line in almost a decade, encountering such teething problems is not entirely unexpected.
The situation is compounded by the fact that the device’s setup is not without its intricacies. Apple’s customer support channels are reportedly inundated with inquiries regarding the setup of the Optic ID biometric system, underscoring the complexity of the process and the challenges faced by users in navigating it.
Presently, the Apple Vision Pro is exclusively available in the United States, offered in three variants catering to different storage needs. The base model, equipped with 256GB of storage, is priced at $3,499, while the 512GB variant commands a price tag of $3,699. For those requiring ample storage capacity, the top-end 1TB variant is available at $3,899.
As users grapple with these early hurdles, it remains to be seen how Apple will address these issues and streamline the user experience for its groundbreaking mixed-reality headset. In the fast-evolving landscape of technology, such challenges serve as a reminder that even industry giants like Apple are not immune to the complexities of innovation and product launch.